Ekonomika a management
RELATIONSHIP BETWEEN IMPERSONAL TRUST AND INNOVATIVE CULTURE: AN EMPIRICAL STUDY
In the contemporary economic reality, which is based on relations, the role of trust both in the intra- and inter-organisational context is growing in importance. Impersonal trust is characterized by considerable durability and forms a solid framework for developing interpersonal trust. In consequence, many researchers’ attention is drawn towards practices aimed at the development of such trust. The goal of the paper is to analyse potential relations between the degree of impersonal trust and innovative culture and, in particular, to operationalise the variables, i.e. determine the dimensions of impersonal trust and innovative culture, estimate the impact of the individual dimensions of the former onto those of the latter. The survey was conducted in Poland among 630 employees of large and mediumsized enterprises. Verification of the theoretical model was performed based on structural equation modeling. The research led to the identification of dependencies between the particular dimensions of impersonal trust and innovative culture, confirming the importance of impersonal trust in the process of shaping organisational culture. Impersonal trust was recognized as a separate construct which determines the nature of innovative culture. Feeling of security has special significance at workplace because guarantees stability, durability and openness in relations, enhances creativity of staff and gives them freedom to try non-conventional solutions to problems. Organisational assurance, i.e. a conviction about the clarity of rules and principles, open communication and making staff feel they are included in organisational processes, has a weaker impact on the dimensions of innovative culture when compared to feeling of security.
Jméno a příjmení autora:
Katarzyna Krot, Dagmara Lewicka
Impersonal trust, dimension of trust, innovative culture, Poland
DOI (& full text):
In the uncertain and volatile environment of the modern world, the role of trust is growing. A volatile business environment has forced organisations to deconstruct some of their structures and build…více
In the uncertain and volatile environment of the modern world, the role of trust is growing. A volatile business environment has forced organisations to deconstruct some of their structures and build other structures internally (Lewicka & Rakowska, 2017). These oftenoccurring and sometimes hardly predictable transformations, trigger natural resistance and uncertainty among members of organisations and, in consequence, a need for trust is born, not only towards the staff but also towards the entire organisation, which is expected to guarantee stability and predictability (Lewicka, 2010). So far, researchers have mostly focused on interpersonal organisational trust, pointing to its role in supporting innovation (Dirks & Ferrin, 2001; Heyns & Jearey, 2013), often disregarding the role of impersonal trust. However, as it turns out, impersonal trust may become a serious source of competitive advantage. Trust guarantees a feeling of security and freedom of operation required in the context of risk connected with Innovation and the uncertainty, ambiguity and complexity that accompany it (Six, 2005).
Ekonomika a management