Identification of Data Content Based on Measurement of Quality of Performance
Increasing the quality of production belongs to management goals of every single business, whether production means products or services providing. Better quality of production results in, for example, gaining competitive advantage on the market, effective territorial management, returning customer, and citizen satisfied with public administration services and others.
Jméno a příjmení autora:
128 - 138
business process, measurement of quality of performance, information system, data content
DOI (& full text):
Managing of business processes is done based on decision making and performance of workers in management positions who utilize business information systems as a necessary support tool. Business…více
Managing of business processes is done based on decision making and performance of workers in management positions who utilize business information systems as a necessary support tool. Business processes and business data form a coherent unit as business processes need relevant data for their execution while business data should fully serve to business processes. A change of the information system as a whole or a modification of a partial module of the information system are initiated exclusively by changes in the flow of instances of the business flow; this means either external changes such as customers’ requirements, change in suppliers’ approach or internal changes such as a change in activity flow or change in work activities as such. Current information systems are developed on the platform of relation database systems with the basic principle of relation data model. Analysis and design of a relation data model requires application of specialized methods leading to definition of relation schemes including integrity constraints. For development of a data model technical expertise is necessary which cannot be delegated on actors of working activities or managers of business processes. However, only the actors in process instances and managers of the process know their needs in relation with execution of the process, therefore, they should characterize their requirements on the module of the information system by identifying the data content.Information system serves as support for carrying out particular business process. Composition of indicators is changeable together with methods of measuring and evaluating and also the process itself changes as a result of its improvements. When controlling the values of indicators, it is necessary to take into account that within one process it is possible to measure indicators and then evaluate the same process or it is possible to measure indicators which provide data about quality or lack of quality of another process. The composition of indicators for measuring and evaluating quality of process performance or any change in the method of controlling should be an impulse for change of information environment. Therefore, development of each data model should be preceded by identification of data content with exact characteristics of requirements of composition and relation between measuring indicators.