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INFLUENCE OF SELECTED MACROECONOMIC INDICATORS ON EMPLOYEE MOTIVATION

Miloš Hitka, Jozef Ďurian, Silvia Lorincová, Bianka Dúbravská

In recent years, the importance of human resource management in companies has been growing unstoppably. It is related to the growth of modern technologies, the education of the population, dynamic movements in the market of goods and labour, the democratisation of society, etc. However, in the face of growing pressure, the complexity of change, and the competition they face on a daily basis, most executives have to cope with the growing conflict and divide between management and leadership requirements of organisations. Managers work under a lot of pressure and stress, so they do not have the time and sometimes the desire to be a leader, and conversely, leaders do not manage to be managers. Combining the two functions is extremely difficult. Because every company works first and foremost with people, there is always a large number of tasks that the company must successfully solve in order to exist. Since human resources are of strategic importance to everyone today, they are a prerequisite for the existence of the company and its further development.
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TRENDS IN CULTURAL INTELLIGENCE RESEARCH IN THE CONTEXT OF INTERCULTURAL MANAGEMENT

Miroslav Jurásek, Petr Wawrosz

Cultural intelligence (CQ) is the ability to effectively function in a culturally diverse environment and succeed in such environment (Ang et al., 2007). CQ gives people and organizations a competitive advantage in international markets (Ang & Inkpen, 2008; Groves & Feyerherm, 2011) and is seen as a prerequisite for the success of any subject in an international environment (Elenkov & Manev, 2009; Creque & Gooden, 2011; Groves & Feyerherm, 2011; Livermore, 2015). Present success or failure in an international and intercultural environment is strongly affected by intercultural sensitivity, cultural intelligence, and ‘cross-cultural competencies’ as an overarching way of thinking (Johnson et al., 2006). These competencies make people more capable of making important global strategic decisions and communicating better on an intercultural level.
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AGILE APPROACH IN HUMAN RESOURCE MANAGEMENT: FOCUS ON GENERATION Y

Olga Revutska, Kateřina Maršíková

Today, the concept of agile is increasingly associated with the success of companies. It is not only about project management but also elements of agility support success in today’s dynamic business environment. The attitude to agility may vary from generation to generation. At present, Generation Y (also called as Millennials) is increasingly represented on the labour market not only among employees but also in managerial positions. The Millennial generation has now become the largest generational cohort in the workforce. As Millennials become more prevalent in organisations and in management, there is a need to understand how these persons will manage the incoming generation of workers, how Millennials will want to be managed in the future (Crocitto & Youssef, 2003). The aim of the authors is to explore this issue concerning elements of agile management.
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A DEA APPROACH FOR PERFORMANCE ASSESSMENT OF CALL CENTRE AGENTS

Viera Mendelová, Petra Strnádová

The paper focuses on a relatively new and prospective application of the data envelopment analysis (DEA) in the employee performance assessment. In the paper, a novel DEA approach is proposed for evaluating the performance of call centre agents, based on their relative efficiency. Since call centres handle a majority of customer-company interactions, performance of call centre agents largely influences the future success or failure of a company. To ensure the quality of customer service, permanent evaluation of call centre agents’ performance is essential. The proposed DEA model consisting of two input variables (wage and working time) and five output variables (quick-answer calls proportion, customer satisfaction, net first contact resolution, call quality and inbound contact handle time) has been tested on 55 call centre agents working at the call centre of one of the largest telecommunications operators in the Slovak Republic. After measuring the performance of each agent, based on the DEA models, the call centre agents’ performance was evaluated in the DEA matrix format. As a result, the call centre agents were divided into four groups: Stars, Cash Cows, Question Marks and Poor Dogs. Finally, based on the proposed approach, recommendations for call centre managers on how to improve or maintain the performance of each of these groups were drawn. The proposed approach provides a practical framework for call centre managers to assess the performance of the agents, and to plan and také steps to improve the quality of call centre services.
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RECIPROCATION AT WORK: THE ROLE OF WORK TO FAMILY ENRICHMENT AND FAMILY ROLE SALIENCE

Aneel Kumar, Khalil Ahmed Channa, Niaz Ahmed Bhutto

Usually an individual performs two most prominent roles in daily life. One is the work role, other is the family role. It is not uncommon to find it difficult for an employee to balance both roles simultaneously and as a result they may face work family conflict. Following this conflict perspective, mostly studies have looked into the darker side of work family balance i.e., work family conflict (Greenhaus & Powell, 2006; McNall, Nicklin, & Masuda, 2010) but some researchers argued the positive side of work family interface (Aldous, 1969; Marks, 1977; Sieber, 1974). The conflict perspective of work and family role has been paid with extra attention in work place.
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BEHAVIOURAL ECONOMICS OF ORGANIZATION: EMPLOYEES AND MANAGERS

Petr Houdek, Petr Koblovský

If you are an economist, you are reading this article without any financial incentive from your employer. It is equally difficult to verify that such activity will contribute to your growth of human capital and increased productivity in research or teaching. (That does not prevent the authors from hoping it will.) The standard economic model, which explains employee’s effort only through the wage (determined by productivity), is therefore incomplete.
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ATTITUDES OF MANAGERS TOWARDS DISADVANTAGED GROUPS ON THE LABOUR MARKET IN THE SLOVAK REPUBLIC

René Pawera, Vladimíra Pazderová, Marian Šuplata

The issue of equal opportunities in the labour market is a highly topical issue, requiring the public attention. Considering that the Slovak Republic is already more than ten years a member of the European Union, it is necessary to address the issue not only on the national but also on the supranational level. The institutions of the European Union, using various instruments and taking complementary actions are trying to ensure equal opportunities in the labour market of the EU.
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Improvement of Employees´ Corporate Training in the Company Topvar

Helena Šimková, Miriam Šebová, Renáta Horňáková

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