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RELATIONSHIP BETWEEN IMPERSONAL TRUST AND INNOVATIVE CULTURE: AN EMPIRICAL STUDY

Katarzyna Krot, Dagmara Lewicka

In the contemporary economic reality, which is based on relations, the role of trust both in the intra- and inter-organisational context is growing in importance. Impersonal trust is characterized by considerable durability and forms a solid framework for developing interpersonal trust. In consequence, many researchers’ attention is drawn towards practices aimed at the development of such trust. The goal of the paper is to analyse potential relations between the degree of impersonal trust and innovative culture and, in particular, to operationalise the variables, i.e. determine the dimensions of impersonal trust and innovative culture, estimate the impact of the individual dimensions of the former onto those of the latter. The survey was conducted in Poland among 630 employees of large and mediumsized enterprises. Verification of the theoretical model was performed based on structural equation modeling. The research led to the identification of dependencies between the particular dimensions of impersonal trust and innovative culture, confirming the importance of impersonal trust in the process of shaping organisational culture. Impersonal trust was recognized as a separate construct which determines the nature of innovative culture. Feeling of security has special significance at workplace because guarantees stability, durability and openness in relations, enhances creativity of staff and gives them freedom to try non-conventional solutions to problems. Organisational assurance, i.e. a conviction about the clarity of rules and principles, open communication and making staff feel they are included in organisational processes, has a weaker impact on the dimensions of innovative culture when compared to feeling of security.
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TECHNOLOGICAL AND ORGANIZATIONAL INNOVATION IN WAREHOUSING PROCESS – RESEARCH OVER WORKLOAD OF STAFF AND EFFICIENCY OF PICKING STATIONS

Izabela Kudelska, Rafał Niedbał

In their response to the necessity to meet the demands of customers, the enterprises are forced to reduce the time of order delivery. Today, almost every enterprise has its own warehouse facilities or outsources warehouse processes. Therefore, the contemporary warehouses play a significant role in production and service networks. The maintenance of high efficiency of warehouse processes determines the competitive functioning of enterprises. Continuous progress in this area sets the pace for these changes. Nevertheless, despite of the desire to reduce costs while increasing the efficiency of the warehouse process, you cannot forget about employees. In addition to efficiency and the level of generated costs, a warehouse employee is one of the factors that not only affects the shape of the logistics system in an enterprise, but also affects all links in the supply chain. This study is intended to research the impact of technological and organizational innovation implemented in the warehousing process on the efficiency of picking processes and staff workload on picking stations. The research was performed with warehouse simulation models developed in FlexSlim 3D Simulation Software. The simulated warehouses represent the warehouses in B2C (Business to Customer) logistics. They are about the layout of bag-type warehouse and the size and shape of the assortment varies. The size of storage zone is the same for all three warehouses. In these warehouses the assortment is arranged randomly. For each model, several simulations have been performed. The conducted research has shown that the results of technological and organizational innovation implemented in the warehousing process should be in general evaluated positively. Both the warehouse productivity and the picking process efficiency increased. The staff workload decreased, which is reflected in greater work comfort for a man and which supports implementation of control activities. However, it should be noted that implementation of the technological and organizational innovation in the warehousing processes adopted in various enterprises changes the labor market, thus it is possible that some problems with maintaining current employment levels will occur.
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STANDARDIZATION IN SERVICES: ASSESSING THE IMPACT ON CUSTOMER SATISFACTION

Oksana Koval, Stephen Nabareseh, Felicita Chromjaková

The service organizations develop complex service offerings and procedures to cater to the changing customers’ requirements. The increased complexity of the service processes halts effectiveness of the operations and may lead to the lower firm competitiveness over time (Schäfermeyer, Rosenkranz, & Holten, 2012). The complexity of service operations induces long waiting times for customers and high non-value added costs for the companies (George, 2003), and the diversity of the service offerings challenges effectiveness of the processes (Carlborg, Kindström, & Kowalkowski, 2013; Silvestro & Lustrato, 2015). Due to the direct customer participation in the service production, customer has power to significantly impact and distort service operations (Zomerdijk & de Vries, 2007). Thus, to tackle the issue of redundancy and improve performance, companies make determined efforts to standardize their operations.
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BENEFITS OF KPIS FOR INDUSTRY SECTOR EVALUATION: THE CASE STUDY FROM THE CZECH REPUBLIC

Martina Hedvičáková, Martin Král

Industrialization, a major force in structural change, shifts resources from labour-intensive activities to more capital technology-intensive activities. It will remain crucial to the future growth of developing countries. Manufacturing’s share of GDP has remained stable over the last 40 years. Technology and capital equipment are the main drivers of both manufacturing growth and aggregate growth in developed and developing countries, although in developing countries energy and natural resources use affects growth in the medium- and low-tech industries (Unido, 2018). Currently, the industrial value creation is shaped by the development towards the fourth stage of industrialization, so-called Industry 4.0. Industry 4.0, referred to as the “Fourth Industrial Revolution”, also known as “smart manufacturing”, “industrial internet” or “integrated industry”, is currently a muchdiscussed topic.
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AT THE THRESHOLD OF THE FOURTH INDUSTRIAL REVOLUTION: WHO GETS WHO LOSES

Ivana Kraftová, Iveta Doudová, Radim Miláček

In July 2014, the German agency GTAI (Germany Trade & Invest) released a comprehensive document named Industry 4.0 with a subtitle, Smart Manufacturing for the Future, identifying Germany as a potential global leader in digital economy development based on the definition of Industry 4.0. (MacDougall, 2014) When the elements of electronics and information technology in industrial processes were used in the late 1960s, the imaginary door opened to the start of the industrial revolution, the fourth in row.
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INTERNET OF THINGS AND ITS CHALLENGES IN SUPPLY CHAIN MANAGEMENT: A ROUGH STRENGTH- RELATION ANALYSIS METHOD

Mahsa Pishdar, Fatemeh Ghasemzadeh, Jurgita Antucheviciene, Jonas Saparauskas

Internet of Things (IOT) technology which turns out as a buzzword in the ICT contains elements such as biometrics, sensors and controlling data of the real world into the information technology platform (Mital et al., 2017). Research institutes predict its economic potential to be enormous and applicable in different industries such as healthcare, energy management, industrial automation, environmental management, traffic management, logistic and supply chain management (Kim & Kim, 2016).
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UNDERSTANDING COSMOPOLITAN CONSUMERS’ REPEAT PURCHASING IN THE eMARKETPLACE: CONTRIBUTION FROM A BRAND ORIENTATION THEORETICAL PERSPECTIVE

Christian Nedu Osakwe, Henry Boateng, Simona Popa, Miloslava Chovancová, Pedro Soto-Acosta

Brands, branding, brand management, brand orientation and their related terms have received substantial attention from marketing scholars and practitioners (Peng, Chen, & Wen, 2014). This could probably be due to their strategic importance to organizations (Urde, Baumgarth, & Merrilees, 2013). Consumers on the other hand have also come to embrace the concept, as it helps them in their purchasing decisions by offering them signals for improved efficiency in information processing and for selecting products (Kotler & Pfoertsch, 2007; Shi & Chow, 2015; Zablah, Brown, & Donthu, 2010).
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INFLUENCE OF RATIO OF AUXILIARY PAGES ON THE PRE-PROCESSING PHASE OF WEB USAGE MINING

Michal Munk, Ľubomír Benko, Mikuláš Gangur, Milan Turčáni

Business intelligence (BI) uses information technology as a tool for maximizing the competitiveness of businesses. BI allows executives of corporations to better understand the market, their customers and their competitors. Finally, BI helps corporate executives, business managers and other users to make more informed effective strategic decisions. BI encompasses techniques, methodologies, applications and tools for data transformation of raw data into useful information for business analysis purposes.
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STOCK MARKET REACTION TO ICT IMPLEMENTATION: MODEL BASED ON COMPARISON OF DEVELOPED AND TRANSITION ECONOMIES

František Janke, Miroslava Packová, Mojmír Prídavok

Nowadays, companies run their business in very competitive and ever changing environment trying to find the way to be more successful. Enterprises in both manufacturing and service sectors are more productive, grow faster, invest more, and are more profitable when using Information and Communication Technology (ICT) more intensively.
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