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E+M Ekonomie a Management (E+M) je vědecký open access časopis, který publikuje vysoce kvalitní originální výzkumné statě a vědecké studie založené na teoretické a empirické analýze. Záměrem časopisu je uveřejňovat nové a inspirativní myšlenky, které posouvají hranice existujícího vědeckého poznání. Mezi hlavní oblasti zájmu časopisu patří ekonomie, podniková ekonomika, finance, management, informační management a marketing & obchod. Více o zaměření časopisu zde.

Vybrané články z aktuálního čísla časopisu

EVALUATION AND COMPARISON OF B2C E-COMMERCE INTENSITY IN EU MEMBER STATES

Hana Kunešová, Ludvík Eger

Electronic commerce (e-commerce), as part of e-business, is still undergoing dynamic development and significantly affects the economic reality in EU member states. E-commerce relates to the development of information and communications technologies (ICT). It has gone through development stages (detailed below), and since 2010 (Schneider, 2015) has been in its current maturity stage in developed countries and the European Union (EU) (Qin et al., 2014, according to whom the maturity stage of e-commerce dates back to 2004).
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THE KNOWLEDGE AND USE OF THE BALANCED SCORECARD METHOD IN BUSINESSES IN THE SLOVAK REPUBLIC

Ľubica Lesáková, Katarína Dubcová, Petra Gundová

One of the management tools that is gaining popularity in business practice is the Balanced Scorecard (BSC). The BSC was developed by Robert Kaplan and David Norton in 1992 as an alternative to traditional performance measurement approaches that focus solely on financial indicators and are based purely on a business´s past performance. During the years the Balanced Scorecard has evolved from its early use as a simple performance measurement framework to a full strategic planning and management system.
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BUSINESS SYSTEM AS AN EQUILIBRIUM OF INTENTION AND CAUSALITY

Václav Řepa

More than 20 years after the idea of business process-driven management was born there still exist essential insufficiencies in the understanding of how business processes should be modeled in order to respect this idea. These insufficiencies are manifesting themselves even in the existing modeling standards. As the modeling of business process is a necessary first step in the process of implementing the process-driven management idea, this situation seems to be a main barrier of the needed putting this idea into the real life.
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THE EFFECTS OF PERCEIVED SATISFACTION WITH SERVICE RECOVERY EFFORTS: A STUDY IN A HOTEL SETTING

Estrella Díaz, Mar Gómez, David Martín-Consuegra, Arturo Molina

Innovation and the adoption of new business practices related to customer satisfaction are essential to improve social performance and sustainability, specifically in the tourism sector. While some tourism companies have developed new work strategies, it is difficult to consider issues such as quality certification, environmental policies, human resource training, or customer service norms, among other aspects. For example, in the case of hotels and restaurants, improved sustainability policies have been promoted through regulations and special actions (such as the ITQ 2000 ® RS norm), which generate more effective approaches to planning, innovation and customers and stakeholder relations (Buckley, 2012).
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TYPES OF BANK LOANS AND THEIR IMPACT ON ECONOMIC DEVELOPMENT: A CASE STUDY OF THE CZECH REPUBLIC

Jan Černohorský

In this article, we discuss the relationship of banks, or loans provided by them, and economic development. We decided to investigate this relationship as banks in today’s economies play a significant role as a vital institution in the financial markets, where there is a distribution of monetary funds from surplus entities to deficit entities. A necessary precondition of a functioning economy, in its present mostly mixed form, is a functioning and stable banking system. Currently, uncovered money is to a great extent the money generated by private banks, mainly in the form of loans.
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