Estrella Díaz, Mar Gómez, David Martín-Consuegra, Arturo Molina
Innovation and the adoption of new business practices related to customer satisfaction are essential to improve social performance and sustainability, speciﬁcally in the tourism sector. While some tourism companies have developed new work strategies, it is difﬁcult to consider issues such as quality certiﬁcation, environmental policies, human resource training, or customer service norms, among other aspects. For example, in the case of hotels and restaurants, improved sustainability policies have been promoted through regulations and special actions (such as the ITQ 2000 ® RS norm), which generate more effective approaches to planning, innovation and customers and stakeholder relations (Buckley, 2012).
Jana Janoušková, Šárka Sobotovičová
The issue of ﬁscal decentralization in the context of the ﬁscal autonomy of local selfgovernments is still current. The Czech Republic is among the countries with lower tax autonomy (Blöchliger & Pinero Campos, 2011; OECD,
2016; Sedmihradská, 2015). The revenue from assigned taxes and from subsidy programs makes up decisive share in municipal budgets. The state speciﬁes the percentage of revenue for this type of tax that belongs to a speciﬁc part of the budget system (in the case of the Czech Republic i.e. regions and municipalities).
Ovidiu-Ioan Moisescu, Oana-Adriana Gică
The relationship between brand loyalty and the extent to which companies are perceived by their customers as being socially responsible represents a relevant research topic, especially in the service industry, and particularly in the banking sector. Currently, even though the banking sector can be generally considered an oligopoly in most countries, competition among banks is intense, due to the decreasing level of their customers’ inertia, as well as to the ease and velocity of switching banking services providers.
Boris Radovanov, Aleksandra Marcikić
Technical analysis is an approach to predicting future prices based on detecting regularity patterns in prices, volume and other market indicators. It ordinarily proceeds by noting market activity in some graphical form and then deducing possible future trends from the observed historical data. This paper stands on the postulate that stock prices manifest various regularities; once these regularities are identiﬁed, technical analysts and/or market participants should be consulted about what is likely to happen next.
The emergence of ICT technologies in the modern era has facilitated and ameliorated the execution of critical business processes. Agriculture is a domain where automation is present in various forms, important and enables farmers increase productivity and improve environmental policies. However, the “industries are faced with numerous types of natural and man-made threats and disruptions” (Maboudian & Rezaie, 2017). As a consequence, effective policies against such threats should be developed.