Aplikace metody Delphi při expertním stanovení faktorů ...

The paper is focused on human resource development in small and medium-sized enterprises (SMEs) and on effective using of e-learning for employee training. The Delphi method has been used to identify factors influencing effectiveness of e-learning implementation for employee training in small and medium-sized enterprises. The Delphi study was realised as a part of doctoral dissertation at Faculty of Arts, Charles University in Prague. The three round Delphi study was conducted during the year 2009 over a period of six months. Delphi panel members (experts) were chosen on the basis of their expertise in the areas of both e-learning and corporate training. In the first round of the study panel members identified factors with positive and negative influence on e-learning effectiveness. In the next step the factors were according to modified Khans model (2007) divided into following groups of factors: Management, Staff, Infrastructure and institutions support, Pedagogy, Others – none included. Based on the panel memberś responses of the first round a closed-ended online questionnaire was developed for use in the second round. In the second round the panel members assessed degree of influence of each identified factor. In the third and final round of the Delphi study the panel members only re-evaluated the factors that were recognized as a key and influential in the second round. The experts identified altogether 32 factors with positive influence on effectiveness of e-learning in SMEs and 21 factors with negative influence. The experts perceive effectiveness of e-learning in SMEs more in relation to the positive factors and less to the negative factors. For both groups of factors (positive and negative) were most factors identified in the area of Pedagogy, followed by factors from the Management. The experts perceive effectiveness of e-learning in relation to these two areas. The results of this study show the key role of aspects of andragogy in effective e-learning implementation process for SMEs. The study also demonstrates the importance such factors as: management support employee training and development, management support e-learning solutions of some corporate training, there is technological and organizational background for e-learning that also determine the effectiveness and success of e-learning in employee training.